Returns and Refunds

Returns

At EAST OAK, your satisfaction is our top priority when shopping with us.

If you’re not completely happy with your order, you may return any unused items within 30 days of delivery. Before returning, please ensure all the following conditions are met:

  • To be eligible for a return:
    • Log into your “My Account,” go to “My Orders,” and click “Return.” A request will be submitted to our Customer Care team, who will get in touch with you shortly.
    • If you’re unable to access your account or need assistance, please reach out to Customer Support within 30 days of receiving your order.
    • The product must be in original condition—unused, unworn, unwashed—and must comply with the standards detailed in the “Compliance Checks” section below.
    • All original seals must remain attached and unbroken.
    • All accessories and components must be included.
    • The item must be returned in its original packaging.
    • Returns must be shipped back to our fulfillment center within 30 days of delivery.
    • All items from a single order must be returned together in one shipment.
    • Returns must be shipped from the country to which they were originally delivered.

Provided all these conditions are fulfilled, we will issue a refund for the returned items, including sales tax, but excluding original shipping fees. Items not meeting these conditions will not qualify for a refund and will be returned to you in their received condition.

Exclusion

Please note that beachwear, underwear, and face masks are non-returnable. Other items may be labeled as final sale on their product pages and are also not eligible for return.

Compliance Checks for Returned Products

Returned products must be in brand-new, unused condition with all protective materials, tags, and stickers intact. Returns that show wear or alterations may be refused or refunded at a reduced amount based on condition.

Refund reductions may occur under these circumstances:

  • The item has been used, worn, washed, or damaged.
  • The disposable seal or identification tag is missing or not attached. These tags are considered an essential part of the product.
  • Essential packaging (e.g., dust bags) is missing from the return.

You will be notified if your return cannot be accepted due to non-compliance with the above guidelines.

Exceptions do not apply if the item is defective or damaged.

Defective Products

Many of our products are backed by a one-year warranty covering parts and labor. For full details, refer to the included product documentation or speak with a product specialist. If your item is defective upon delivery, contact us within 2 days of receipt. After 2 days, please contact the manufacturer directly using the details provided in the product literature. Note: Most manufacturers require a service inspection before proceeding with repairs or replacements.

Damaged Products

Our shipments are fully insured. If your item arrives damaged, you are eligible for a no-cost replacement. Please inspect packages upon delivery. If there’s visible damage, you may refuse the package and ask the delivery driver to note the damage. If possible, take photos and send them to us—we’ll help you arrange for a replacement.

To return any damaged goods, contact us at [email protected] to request a Return Merchandise Authorization (RMA) number. This number must be clearly visible on the return package. EAST OAK may decline returns that are sent without an RMA or are unsolicited.

Product Warranties

All products are covered by the manufacturer's warranty. No additional warranties are expressed or implied. For warranty service, contact the nearest authorized service center listed in your product documentation or provided by the manufacturer.

Refunds

What are my refund options?

You may request a refund to your original payment method, minus any applicable restocking fees as outlined in our Return Policy.

When will I receive my refund?

Refunds are issued to the original payment method used at checkout. Typically, it takes 3–5 business days after the return is processed, though actual timing may vary depending on your bank or payment provider.

  • For store credit, your account will be credited within 1 business day after your return is confirmed.
  • For credit card payments, the refund is initiated after confirmation of the return. Most banks process refunds within 3–5 business days, but total processing may take up to 14 business days.
  • Other refund methods may take up to two weeks to complete, depending on processing times.

If you haven’t received your refund after the estimated time, please check with your bank or payment provider for further information.

Can you refund a different card if mine was canceled, lost, or expired?

We can only issue refunds to the original form of payment. If your card was canceled or the account closed, contact your card issuer for support in receiving the refund.

If you have any questions regarding returns, please email us at [email protected].