Frequently Asked Questions

Is Your Website Secure?

Rest assured, EAST OAK employs industry-leading security protocols to keep your data safe! You’ll find clear indicators of security on our checkout page.

The "S" in https within the address bar signifies a secure connection. You’ll also notice a padlock icon either beside the address bar or in the lower corner of your browser, confirming the page is secure. Additionally, a Verisign icon may appear at the bottom of the page. Clicking it will display verification details confirming that our website is protected.

Do You Sell or Rent My Information?

EAST OAK does not engage in selling or renting your name, address, phone number, or email. To learn more, please review our privacy policy using the link below.

Click here for our Privacy Policy

Which Payment Methods Are Accepted?

We offer various secure payment options. Major credit cards like Visa, MasterCard, Discover, and American Express are accepted. You can also use PayPal. We do not accept cash, checks, or COD payments.

Will I Get an Order and Shipping Confirmation?

Yes! Once your order is placed, you’ll receive a confirmation email with your order and shipping details. A second email will follow when your order ships, including tracking links for easy monitoring.

When Will My Order Be Shipped?

We typically ship orders from our 12420 SW TRASK ST, BEAVERTON, OR, 97007, USA warehouse within two business days. Processing times may vary depending on the item, and some products ship from different facilities. These products will display longer lead times and are not eligible for expedited shipping.

Do You Charge Sales Tax?

EAST OAK operates from 12420 SW TRASK ST, BEAVERTON, OR, 97007, USA and complies with applicable tax laws based on your shipping ZIP code. Some states may also charge tax on shipping and gift wrapping. Any required taxes will be displayed at checkout. Note: Tax regulations may change without notice.

Can I Check My Order Status Online?

Absolutely! You can check your order status anytime through our website. Click here to Track Your Order. Once shipped, your tracking number will be linked for your convenience.

How Can I Contact Customer Service?

You can reach our support team by emailing [email protected] or calling 14075580364. Our service hours are Monday to Friday, 9 AM to 5 PM EST.

What Is Your Return Policy?

Your satisfaction is our priority. If you’re not completely happy with your purchase, you may return unused items within 30 days of delivery. See our Return Policy for full guidelines.

Can I Update My Shipping Address After Ordering?

If you need to change your shipping address, please contact us immediately. If the order hasn’t been processed or shipped yet, we’ll do our best to make the update. Once shipped, changes are not possible.

What Should I Do If My Item Is Damaged or Defective?

If your item arrives damaged or defective, contact us within 2 days of delivery. We’ll help arrange a replacement or refund. Please keep the packaging and product for inspection.

Do You Ship Internationally?

At this time, EAST OAK only ships within the U.S., including U.S. Territories and APO/FPO/DPO addresses. We do not offer international shipping.

How Can I Track My Package?

Once your order is dispatched, you’ll receive an email with your tracking number and a direct link. You can also track shipments from the My Account section of our website.

What Happens If I Miss My Delivery?

If delivery is missed, the carrier will typically leave a notice with instructions for redelivery or pickup. Please follow the instructions or reach out to the carrier directly.

Do You Offer Gift Wrapping?

Yes! Gift wrapping is available for an extra charge. Simply choose the option during checkout and you can also include a custom message with your gift.