Shipping and Delivery

Thank you for visiting and shopping at EAST OAK. Below are the terms and conditions that make up our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

We typically ship orders within two business days, depending on order volume. Occasionally, some items may be backordered and require additional time. Items shipped via truck or special orders may also require extra processing time. Please contact us for specific delivery estimates. Freight Insurance is included at no extra cost on all orders.

Shipping Methods

We offer the following shipping options for most products:

Standard Shipping (3-5 business days)
Two-Day Shipping

Please note that shipping times are in addition to the processing time, which usually takes up to two business days. We may use air or ground carriers as needed to ensure timely delivery.

Shipping Delays

Delays caused by carriers (UPS, DHL, FedEx, USPS, etc.) or factors beyond our control — including but not limited to refusal of delivery, acts of God, government actions, labor strikes, civil unrest, transportation disruptions, pandemics, and natural disasters — are not the responsibility of EAST OAK. Please contact the shipping carrier directly for such issues. Shipping charges are non-refundable in these cases.

Split Shipments

Due to inventory and warehouse logistics, your order may be shipped in multiple packages. We do not charge additional fees for split shipments.

Shipping Providers

We primarily ship via major carriers such as UPS, FedEx, USPS, Yellow Freight, Old Dominion Freight, and Con-way Freight.

Shipping Regulated Materials

Items containing regulated or hazardous materials cannot be shipped by air due to FAA regulations. These typically include:

Aerosol products in pressurized cans
Products with flammable, volatile, or corrosive chemicals

Shipping Rates & Delivery Estimates

Shipping fees will be calculated and displayed at checkout.

Shipment Method	Estimated Delivery Time	Cost
Standard Shipping	3 to 5 business days	Free
Two-Day Shipping	Within 2 business days	$9.95

Delivery delays may occasionally occur.

Shipments to P.O. Boxes and APO/FPO Addresses

EAST OAK ships to U.S. addresses, U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

Orders with a valid email address will receive an order confirmation within one business day, including total cost (shipping and taxes). Once shipped, you will receive a shipping notification with carrier and tracking number (where applicable).

Canceling Your Order

You may cancel your order before it is released to the warehouse for processing. Once released, cancellations are no longer possible. This release usually occurs within 24 hours, but sometimes sooner. Please contact customer service immediately if you wish to cancel and we will do our best to assist you.

US Tax Policies

EAST OAK operates from 12420 SW TRASK ST, BEAVERTON, OR, 97007, USA and is required by law to collect applicable taxes based on the shipping ZIP code. Some states also tax delivery and gift wrap charges. All applicable taxes are clearly displayed at checkout. Tax rates may change at any time.

Damages

EAST OAK is not responsible for products damaged or lost during shipment. If your order arrives damaged, please contact the carrier to file a claim. Retain all packaging and damaged items for the claim process.

International Shipping Policy

Currently, EAST OAK ships only within the United States.

Thank you for your understanding and cooperation.